Delete your Freightly account

You can delete your Freightly account at any time, from inside the app or by asking us.

From the app

1. Open Freightly and go to Profile.
2. Choose Delete account.
3. Confirm. Your account is deleted straight away and you are signed out.

Without the app

If you no longer have the app installed, email info@freightly.us from the address on your Freightly account with the subject "Delete my account". We will confirm the request by replying to that address and delete the account within 7 days.

Cancel your subscription first

Deleting your account does not cancel a subscription, because subscriptions are billed by Apple or Google, not by us. Cancel it before you delete:

• iPhone: Settings, tap your name, then Subscriptions.
• Android: Play Store, tap your profile picture, then Payments and subscriptions.

Purchased extra searches cannot be transferred or refunded once the account is gone.

What is deleted

When your account is deleted we remove your name, email address, company, password and social sign-in links, your shipments and their alerts, your saved free-time figures, your notification devices and your in-app alert history. If you signed in with Apple, we tell Apple to revoke the sign-in.

What is kept

Records of purchases made through Apple or Google are kept for as long as tax and accounting law requires, in a form that no longer identifies you within the app. Tracking records from our data provider are shared across customers and are not tied to you once your account is gone.

Deletion cannot be undone. If you create a new account later, it starts from nothing.